FAQ’s & Salon Policies
How do I check availability and book?
You can check prices, availability, amend your current bookings, and make new bookings at any time on the Malvern Serenity App by downloading it below.
You can also book by clicking on the booking links on each page of the website, or by accessing the booking system directly here.
Is there parking?
We are so pleased to be able to offer parking. We have 5 Car parking spaces located on our premises and there is also off road parking available!
How can I change my appointment?
Log on to your app or online here, click on ‘my booking history’ and you can amend your bookings from here.
Or call us on 01684892197
Our booking & cancellation Policy
We want to ensure we can provide the best service we can, in order for us to secure your appointment we do require a 50% booking fee for all bookings. This fee is non refundable but is transferable as long as you amend your appointment before the cancellation period. When booking with us over the phone your card details will be captured in a secure payment system, these card can not be accessed by staff but will be used if you would prefer a easier checkout or if you cancel within the cancellation policy below. For more information on how these details are stored click here
We do understand that sometimes life can get in the way, to protect jobs at the salon we hold a 48 hour cancellation policy, this applies to cancellations, appointment reschedules, cancelled appointments due to not attending a patch test and no shows.
If you cancel 48 hours prior there will be a 100% appointment charge.
Can I bring children to my appointment?
We do offer treatments for children, to treat children under the age of 16 we need parental consent. Due to insurance reasons, unfortunately, children under the age of 14 cannot accompany you to appointments.
I am interested in running a guest clinic?
We have some options for practitioners to run guest clinics here, click here for more info.
